SHAH ALAM, Nov 28 – Now water consumers in Selangor, Kuala Lumpur and Putrajaya will be able to get the latest update on water supply, billing and other water related matters at the tip of their fingers. Today, Syarikat Bekalan Air Selangor Sdn Bhd launched a consumer services portal and mySYABAS, a smart phone application to facilitate consumers in getting the latest updates water supply status and lodging complaints without having to visit Syabas office.
The application can be downloaded free through Google Playstore on Android devices and will be available from the Appstore for iPad and iPhone users soon. Users can access the mySYABAS application to lodge complaints, give feedback, get information on scheduled and unscheduled water supply disruption, repair works status, check water bill and read latest news on water supply issues.
With the launch of mySYABAS, consumers now have an alternative communication channel to contact Syabas besides the Customer Service Centre’s (Puspel) line at 1-800-88-52525 to make any queries regarding water supply, billing problems and others. Syabas has also launched a “One Stop Counter Service” at all Syabas service counters starting on Nov 25.
OSCS will save users time as they need only go to one counter to settle all transactions and also conduct transactions involving premises in other Syabas districts. Meanwhile, on a related matter, Syabas executive chairman Tan Sri Rozali Ismail said he hoped the construction of Langat 2 water treatment plant could be expedited to overcome water shortage in the near future.
“We hope the state government and Federal government can work together to make sure this project is completed soon. “As a water operator, knowing the completion date will help us to make future plans to cater to the consumers’ increasing need,” he added.