KUALA LUMPUR, Dec 30 – AirAsia Indonesia, albeit devastated by the news of the QZ8501 debris find, will prioritise the well-being of the family members of those on board the flight.
In a statement issued today, AirAsia Group CEO Tan Sri Tony Fernandes said: “I am absolutely devastated. This is a very difficult moment for all of us at AirAsia as we await further developments of the search and rescue operations, but our first priority now is the well-being of the family members of those on board QZ8501.”
The airline will also be inviting family members to Surabaya, where a dedicated team of care providers will be assigned to each family to ensure that all of their needs are met. “Counsellors, religious and spiritual personnel have also been invited to the family centre to provide any necessary services,” said the statement.
AirAsia Indonesia will also will send its staff to assist authorities with the ongoing probe and search and rescue operations in the Karimata Strait. “They will be fully cooperating with the Indonesian National Search and Rescue Agency (Basarnas), National Transportation Safety Committee (NTSC), and relevant authorities on the investigations.”
AirAsia Indonesia chief executive officer Sunu Widyatmoko said: “We are sorry to be here today under these tragic circumstances. We would like to extend our sincere sympathies to the family and friends of those on board QZ8501. Our sympathies also go out to the families of our dear colleagues.”
An emergency call centre has also been established and available for families seeking information. Family members of QZ8501 passengers can contact these numbers:
Malaysia: +60 321795959
Indonesia: +62 2129270811
Singapore: +65 63077688
Korea: 007 98142069940