GEORGE TOWN, Dec 24 – An insurance agent bank account was hacked by someone which had transferred RM9,380. The woman, who wished to be known only as Khoo, 58, said she lost RM9,800 via a Moneygram transaction which she did not make on Sept 30 last year.
“I received a call from the bank immediately at about 6:42pm after the transaction occurred. I was told by the bank which someone had hacked into my account and transferred RM9,380. In additional, RM420 commission also been charged for the transaction which making the transection in the total of RM9,800 for the fakement transfer,” she told a press conference at the Penang MCA headquarters in Transfer Road Wednesday.
Khoo said the bank had issued a letter on Dec 5, 2014 told her that they had send the transaction authentication code (TAC) number to her, but she did not received any TAC number on that day. She said she had lodge a police report about this incident on Oct 10, 2014 due to she was unwell.
In additional, Penang MCA Youth deputy secretary Ooi Teck Liang also said in the press conference on Wednesday that the bank had also agreed in June 2015 to compensate the victim RM4,900 which is half of the amount lost. However, Ooi said the victim was still not satisfied with the bank’s explanation and solution so she sent another letter in August to its headquarters in Kuala Lumpur.
Ooi said he hope the bank would reconsider its decision and compensate Khoo the money she lost in an act of Internet fraud on her current account. Khoo was a loyal customer since 1985. Ooi said until now, the bank has yet to respond to Khoo’s the latest updates.