Penang Uber Drivers Cry Foul Against Unfair Rates



GEORGE TOWN, May 8 – Around 50 Penang Uber drivers are crying foul against the company for not taking their grievances into account. The group gathered here in a meeting at Hotel Continental here this morning is to vent their frustration following a discussion with the management in Kuala Lumpur that they claimed had failed last week.

The Penang Uber Partners spoke person, Francis Loke, a three month full-time driver who was suspended, said the Uber management had recently announced on April 29, new rates with a zero starting fare (previously customers had to pay RM3.50), RM0.50 per/kilometre or RM0.20 per minute for all Penang Uber drivers.

Uber Penang started in May last year and currently has over 2,000 drivers covering the island and the mainland of which 70 per cent are part time and 30 per cent full time drivers. He said the new rates clearly showed that the management did not take into consideration the interest of Uber Partners especially in Penang.

He expressed hope that the Uber management would consider to remove the surge rate and incentives and replace it with a flat base of RM3 followed by RM0.60 per km and RM0.30 per minute. Uber is a firm that operate ride-sharing services through online Application (App) in which private vehicle owners may offer transport services for hire without permit or PSV licence to operate a commercial taxi.

“Various benefits for Penang Uber partners had also been removed by the management and these affected their livelihood as their earnings had dropped now. Many of Penang Uber drivers have been suspended for being too vocal in voicing out the issue against the management,” Loke said.

“We are considering to quit driving under Uber App until Uber Management revised the fare which is more reasonable for us. The Penang Uber Partners are actively looking for other new driving platform or App operators who can offer better income for their service,” he said.


Press Release For Uber Partners (8 May 2016)

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