KUALA LUMPUR, September 15 – Respond.io, a pioneering customer conversation management software provider, has made a significant move by relocating its headquarters to the Permata Sapura Tower in Kuala Lumpur’s central business district. This strategic decision is aimed at supporting the company’s remarkable growth trajectory. Since its inception in 2017, Respond.io has swiftly emerged as a pivotal player in the industry. Their customer conversation management software is now utilized by 10,000 companies spanning 86 countries.
Over the last two years, the company’s workforce has expanded by an impressive 300%, prompting the transition from WeWork’s co-working space to a dedicated office within the Permata Sapura Tower. The choice of location is not accidental. The architectural design of the tower, inspired by the peak of Mount Kinabalu, symbolically reflects Respond.io’s aspirations to reach new heights within its industry. By establishing its headquarters in the heart of Kuala Lumpur, with panoramic views encompassing the iconic Petronas Twin Towers, Respond.io is underlining its dedication to fortifying its presence not only in Malaysia but also across Southeast Asia.
This strategic move into the bustling business hub of the city equips Respond.io to attract top-tier talent from around the globe, including the brightest minds within the nation. Gerardo Salandra, CEO of Respond.io, expressed the significance of this milestone by saying, “This marks a significant milestone in our journey. With our rapid growth, we’ve come to understand the importance of having a workspace that allows our team to thrive. That’s why we’ve invested in creating an exceptional environment that encourages innovation and creativity.”
Respond.io has partnered with the award-winning luxury co-working operator Colony to craft a workspace that cultivates productivity, collaboration, and growth. The office space is thoughtfully designed to embody Respond.io’s youthful, vibrant, and diverse culture while prioritizing the well-being of its employees, striking a harmonious balance between work and leisure. Within this workspace, ergonomically designed furniture, intelligently structured meeting rooms, and private call booths have been curated to facilitate a conducive environment for deep work and collaboration.
Additionally, a dedicated leisure area offers amenities such as a pool table, game consoles, massage chairs, snacks, and free-flowing coffee, encouraging employees to unwind, socialize, and recharge, further enhancing the overall work experience at Respond.io. With this strategic move and the creation of an innovative and employee-centric workspace, Respond.io is poised to continue its journey from a startup to a powerhouse in the customer conversation management software industry.