Frequently Asked Questions (FAQs)

1.0 – What is Pocket News?
Pocket News is an Independence News Portal and Photo Agency in Malaysia providing News and Editorial Images that practice Professional Ethics to Maintain Focus on Quality with Content on General News, Breaking News, Events, Featured, Fashion, Festivals, Human Interest, Politics, Press Conference, Sports and So on at Home and Aboard. Pocket News had been Established in December 24, 2013 with a Vision that Seeks to Provide the Right Content for all Readers with Utilising Our Own Resources giving you Greater Opportunities to have Your Content Seen and Licensed Around the World.

Pocket News Online News Portal now offered Daily Article Posts in English using Latest Web Technology to Deliver the News and Images to our One Thousand Six Hundred (1,600) Unique Visitors Daily,  Thirteen Thousand Six Hundred (13,600) Monthly Unique Visitors, Thousand Five Hundred (9,500) Page Views Daily, Sixty-Five Thousand (65,000) Page Views in 7 Days, Nine  and Three Hundred Thousand 300,000 Page Views Monthly. And as a Photo Agency, We Understand that the Core Value and Efficiency therefore we are Committed to Deliver the Highest Quality and Experience to Clients from Professional Image Buyers, Photo Agency, News Agency, Publications, Web Portals, Magazines, Broadcaster, Commercial, Government Organisation,Bloggers, Vloggers and to Individual Customers.

1.1 – Who Owns Pocket News?
Pocket News is a Registered Media Company with Bahagian Media dan Komunikasi Korporat, Jabatan Penerangan Malaysia and is Property of JSC Studio which registered with Suruhanjaya Syarikat Malaysia (SSM).

1.2 What Is New On Pocket News Images?
We’ve recently change to Modern Friendly User Interface (UI) of the Web and Mobile Sites with User able to switch between Light and Dark Mode. Improve over Search Features, Faster Loading Time which Enhance the Browsing Experience and Multiple Sorting options. Clients with Subscription can now Easily Download the Press Release, Articles and Stories with Bulk Download.

1.3 – What Type of Content is Available on Pocket News Images?
Pocket News – News Portal and Photo Agency published Press Release, Articles, Stories and Images (Photos & Videos) from Pocket News and Various Content Partners including Breaking News, Editorial, Entertainment, Events, Featured, Fashion, Festivals, Human Interest, General News, Politics, Press Conference and Sports.

1.4 How Is Pocket News Information Distributed?
Pocket News – News Portal and Photo Agency distribute information via Online Data Mining Systems have emerged as a Result of Applications Requiring Analysis of Large Amounts of Correlated and High-Dimensional Data produced by Multiple Distributed Data Sources which will be view via World Wide Web & Mobile.

1.5 – How do I Get Pocket News Images to Cover My Event?
You can send us an email including the details of your event at [email protected]. We will arrange our Journalist, Photographer and Videographer to Cover your event that we feel is Relevant to Our Readers and Clients.

1.6 – Do Pocket News Accept Columnist?
Yes! We do accept columnists in English, Malay or Chinese. Send Us A Sample To [email protected]

2.0 – What Web Browsers are Supported?

Pocket News Portal only works with the Web Browser Versions listed below. If you do not have these versions installed, please do upgrade. 

Microsoft Windows

  • Microsoft Internet Explorer 8 and above
  • Google Chrome 19 and above
  • Mozilla Firefox 13 and above

Apple MacOGoogle Chrome 19 and above

  • Mozilla Firefox 9 and above
  • Apple Safari 5 and above

It is also advised that you clear the cache to ensure that the site’s functionality works correctly after updating your browser version.

To Clear the Cache:

  • Internet Explorer: Ctrl+F5
  • Firefox/Chrome: Ctrl+Shift+Del (PC) / Shift+Cmd+Del (Mac)
  • Safari: Alt (Option)+Cmd+E

2.1 – How do I access Pocket News Editorial Images?
For Browsing and Purchasing Editorial Images, you may go to https://images.pocketnews.com.my/ to Search, View and Purchase of the editorial images. You may download the images after purchase. You are require to register for an User Account. Once you have an Account, you may just click at My Account on the Menu Bar to Download.

2.2 – I’ve Forgotten my User Name and/or Password?
Click Media Center at right in the Top Navigation, then click Forgot Your Password? Below the Sign In button. Enter your email address, then click Submit. Your Password will be Emailed to you shortly.

2.3 – What if I Close the Web Browser before Signing Out?
Your Sign in Session is Persisted, so you are Automatically Directed Back to the Pocket News Site without needing to Sign In back for 7 Days.

2.4 – How do I Perform a Search?
Enter the Keywords in the Search Box. As you enter Keywords, the suggestion will be appear in the Search Box. If your search is related a suggestion, you may select from the Precision Search. Otherwise, continue typing your Keywords. 

2.5 – Others Way to Find Content?
You can browse through our content by Pocket News. The great and latest content may link to a landing page or search results. You may search for content based on category, such as Editorial or Sports or Specific Event.

2.6 – I Found an Item that I Like. How do I View More Detail?
If enabled via the search results, you may move the mouse over the items thumbnail and click into it to view more details about the item.

2.7 – How can I Sort/Group my Search Results?
Click the Sort Menu to Sort By:

  • Relevance: View the most relevant items first, regardless of the time.
  • Newest: View the latest and most relevant items first.
  • Oldest: View the oldest and mot relevant item first.

2.8 – Why Can’t I see Multiple Search Pages?
By Default, the page is set to quickly load more content as you scroll down, eliminating the need for constant paging. The loading icon quickly appears at bottom when new content is loading

3.0 – Downloads Press Release
For the Press Release, Information, Articles and Stories it will be in PDF Format. For Images Photos & Videos will be in JPG and MP4 Format. You may Right Click and Save As to Download the File. (Only for Subscription Users)

3.1 – Download Articles and Others Files
For Articles, Stories and Other Files, you may select the item, then click the Download Button and/or You may Right Click and Save As to Download the PDF File. (Only for Subscription Users)

3.2 – I Downloaded an Item but Could’t Find it
It’s depends on the Web Browser that you are using:

Internet Explorer: Always prompts you to specify a directory each time you download.

Firefox: Downloads are automatically saved to the download directory specified in Firefox’s Preferences. Edit this preference to save your downloads in a different location.

During a download, a small window appears that lists your current and previous downloads. Right-click an item from the list to open the directory where downloads are saved. This is helpful in locating the download directory if you have not specified it.

Chrome: Creates a download directory, ChromeDownload, on the C: drive.

Safari: By default, downloads are saved on the desktop. However, you can specify a download directory via Safari’s Preferences.

3.3 – How Can I Use The Content I Download?
Your allowable use of Downloaded Content is Stated in your Agreement with the Pocket News – News and Photo Agency.

3.4 – My Organization has Downloaded the same Item Twice?
Your Agreement with Pocket News has gives you Unlimited Download and will not be Charged for it. If you are not sure, please contact your Sales Representative.

3.5 – Can I Download Multiple Items at Once?
Select Multiple Items and then click Download.

3.6 – Why Can’t I Download Items?
You may not be entitled to download this type of content. Please contact Customer Support to verify your access and/or correctly set up your account.

3.7 – Tracking of My Organizations Downloads?
Browse through the Order History Page. Your organizations orders are arranged by the order number in descending order; the most recent orders are at the top of the list.

4.0 – Is Pocket News Portal Registration is Free? 
Yes! Pocket News – News and Photo Agency Portal is Free for Readers and Required Business Account with Advance Payment for Clients to Login and View the Press Release, Information, Articles and Stories it will be in PDF Format. For Images (Photos & Videos) will be in JPG and MP4 Format as we are not funded by any politicians but seeking support from public advertising and clients to purchase our services. We believes that in order to remain independent of political interests, getting the pay from advertising and our services is the only way.

4.1 – How to add Pocket News Bookmark Apps on IOS & Android?
Your iOS or Android Home Screen isn’t just for Apps. Now you can put your beloved Pocket News Bookmarks on your Home Screen too, creating with just one-tap shortcuts to your favourite Pocket News.

4.2 Is there a Mobile Apps for Pocket News?
No. There is no Mobile Apps for now. But as we grow, we will develop apps for both iOS and Android platform. Stay tune with us. For now you can use our Bookmark Apps which are available on iOS and Android, so that you can easily access to our portal.

4.3 – Pocket News Mirrors Site?
Pocket News does not have any mirrors site. Do not visit and enter your Pocket News Username and Password to any other websites that are similar to the Pocket News Website to avoid phishing. Please do report such sites to Pocket News Images immediately if you found out the similar site to Pocket News Images. You may sent us such website’s link directly to [email protected]

4.4 – Pocket News Domains Owned?
The following domains are owned by Pocket News and JSC Studio.

  • images.pocketnews.com.my
  • pocketnews.com.my
  • jscstudio.com.my
  • pocketnews.my

4.5 – How do I Contact Sales?
Please contact Pocket News & Pocket News Images Sales at [email protected].

5.0 – How do I Access Pocket News?
Click Cart in the top navigation, where the number beside it indicates the number of items added to the Cart.

5.1 – How do I  Download Items?
Select the items that you want to download and click Download. 

If Successful: The Download Confirmation page appears and the download automatically initiates. Multiple files are combined into a ZIP (*.zip) file.

If Unsuccessful: An error message appears to indicating that there is missing or invalid information. Make the necessary modifications and retry the transaction.

5.2 – How can I Receive a Copy of My Orders Receipt?
An email confirmation, containing the full details of your order, is delivered to you when the check out process is complete. In addition, you can view and/or print a copy of your receipt by clicking Receipt from the Order History page.

5.3 – Can I Download Preview Versions of Items before Checking Out?
Yes. Click Download Preview Item before download.

5.4 – How do I Update my User Account Details?
Prior to performing this procedure, ensure that you are signed in to Pocket News to change your account details, click My Account at menu right, then click Account Profile. Modify your user profile details; then click Save Changes.

6.0 – Corporate Social Responsibility (CSR)
At Pocket News, we know the true measure of a company isn’t just great products and services but the impact the company has on society. We are committed to making a difference in ways that extend far behind our industry. Pocket News are here to inspired to create a better Community, Diversity, Education and Environment to benefit the society with nonprofit organizations.

6.1 – Partnership/Sponsorship
We at Pocket News have a long standing role in the industry standard for ethics in journalism. Pocket News is dedicated to inspiring the next generation of creative minds by providing training and resources on journalism. Our mission is to help you to connects, educate, develop and maximize your reporters, journalist, photographer / videographer potential to do the coverage for your event and/or project with many of the great journalists by Pocket News to offers your organization the diverse skill set and local knowledge of top journalist and photographers. If you feel Pocket News CSR Programme and Partnership/Sponsorship do match to what you’re looking for, do send in your event and/or project proposal to [email protected]  for us to go though and will reply you in a week time.

6.2 – Our Commitment
6.2.1 – We will provide education though out workshop and training to develop your reporter, journalist, photographer, and videographer potential to capture the best images for your event and/or project with great photojournalists from Pocket News Images with diverse skill set and local knowledge of top photographers.

6.2.2 – We will provide instant access to the Pocket News, providing relevant contents to community which provide much more easier for them to share their content with their audiences on blogs and social media. This service is provided at no charge to members of the Students, Non Government Organization and Non Profit Organization.

6.2.3 – We will provide display an Advertisement on Pocket News Portal and Social Media to promote the event (1) Week before the schedule event with (1) Article to be Publish on Pocket News Portal base on news release and contents provided by Public Relation, Secretariats and/or Event Organizer.

6.2.4 – We will provide Partly and/or Full Media Coverage throughout out the events (Subject to Confirmation) with (1) Photo Blog (Photos with Caption) to be Publish after the event including the Photos taken by your Photographer.

6.3 – We Request for Benefit
6.3.1 – Logo of Pocket News and Pocket News Images as Media Partner will need to be place on all publicity material as in Flyers, Posters, banners, Streamers, Backdrop, Souvenir Books, Social Media and Websites.

6.3.2 – Pocket News and Pocket News Images Company Name will need to be mentioned during the event and though mass media.

6.4 – Send in Your Proposal
If you feel our CSR Programme and Partnership/Sponsorship do match to what you’re looking for, do send in your event and/or project proposal to [email protected]  for us to go though and will reply you in a week time.