Frequently Asked Questions (FAQs)

Purchase/Account

 

4.0 – How do I Access Pocket News?

Click Cart in the top navigation, where the number beside it indicates the number of items added to the Cart.

 

4.1 – How do I  Download Items?

Select the items that you want to download and click Download. 

If Successful: The Download Confirmation page appears and the download automatically initiates. Multiple files are combined into a ZIP (*.zip) file.

If Unsuccessful: An error message appears to indicating that there is missing or invalid information. Make the necessary modifications and retry the transaction.

 

4.2 – How can I Receive a Copy of My Orders Receipt?

An email confirmation, containing the full details of your order, is delivered to you when the check out process is complete. In addition, you can view and/or print a copy of your receipt by clicking Receipt from the Order History page.

 

4.3 – Can I Download Preview Versions of Items before Checking Out?

Yes. Click Download Preview Item before download.

 

4.4 – How do I Update my User Account Details?

Prior to performing this procedure, ensure that you are signed in to Pocket News to change your account details, click My Account at menu right, then click Account Profile. Modify your user profile details; then click Save Changes.

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