KUALA LUMPUR, December 28 – Chubb in Malaysia has unveiled two cutting-edge digital platforms, Chubb Claims Centre and MY Chubb Motor Assist, aimed at revolutionizing the claims and assistance services for its customers. The Chubb Claims Centre, designed for travel, accident, and medical claims, offers an intelligent online solution that streamlines the claims process based on claim type and value. Accessible across all digital devices, this platform allows customers to effortlessly submit supporting documentation, expediting the entire claims procedure.
The second offering, MY Chubb Motor Assist, provides 24/7 digital roadside assistance for Chubb’s motor insurance customers. Accessible on various digital devices, this comprehensive digital solution facilitates customers in sharing their accident or breakdown location, selecting a preferred workshop with real-time tow-truck tracking, instantly viewing towing costs based on distance towed, and checking the real-time status of their vehicle repair. Both these initiatives underscore Chubb’s commitment to utilizing digitization to elevate customer experiences, acknowledging the evolving expectations of today’s customers.
Steve Crouch, the Country President of Chubb in Malaysia, emphasized, “Chubb Claims Centre and MY Chubb Motor Assist are dynamic digital solutions that provide convenient and simple access for our customers. We understand that customers’ expectations are constantly evolving and are committed to continually leveraging emerging technologies to enhance the customer experience across all touchpoints in our business.”
